Shipping policy

Processing Time

All orders are processed within 1–3 business days. Once your order is processed, it is sent to our fulfillment partner for packaging and shipment.

Shipping Time

Estimated delivery time is typically 7–15 business days, depending on your location and carrier availability. Shipping times may vary during holidays, high‑volume seasons, or due to customs delays.

Tracking Information

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear.

Shipping Delays

We are not responsible for delays caused by:

Carriers

Customs

Weather conditions

High‑volume seasons

Lost or Stuck Packages

If your package appears lost or has not moved for several days, contact us at hello@auraselfbeauty.com. We will work with our fulfillment partner to investigate and resolve the issue. A replacement or refund may be issued depending on the carrier’s confirmation.